Privacy Policy

BlackPokies Casino recognises the importance of protecting player privacy and is committed to handling personal information in a transparent and responsible manner. This Privacy Policy explains what information may be collected when using our website, how that information is processed, the reasons for collecting it and the measures used to keep it secure.

By visiting the BlackPokies Casino website or creating a player account, you agree to the practices described in this Privacy Policy. We may revise this document periodically to reflect changes in legislation, operational procedures or improvements to our services. Updated versions become effective immediately after publication on this page.

Information We Collect

To provide secure gaming services and maintain the proper operation of the platform, BlackPokies Casino may collect different categories of information.

Account Registration Information

During the registration process, players may be required to provide personal details including their full name, email address, telephone number, residential address, date of birth and other information necessary to create and maintain an account.

Identity Verification Information

To comply with applicable licensing obligations and financial regulations, BlackPokies Casino may request documentation to verify a player's identity. This may include government-issued identification, proof of address or documents confirming ownership of a payment method as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

Gaming and Transaction Records

The casino may collect information relating to player activity, including deposit and withdrawal history, payment methods, betting records, bonus usage, account balances and other transactions completed through the gaming account.

Device and Technical Information

When players access the website, certain technical information may be collected automatically. This can include IP addresses, browser type, operating system, device characteristics, cookies, session information and website usage statistics that assist with platform maintenance and performance monitoring.

Customer Support Interactions

Communications submitted through live chat, email or other customer support channels may be recorded and retained to assist with enquiries, investigate disputes and improve the quality of our support services.

How We Use Your Information

BlackPokies Casino may process personal information for the following purposes:

creating and managing player accounts;
processing deposits, withdrawals and other financial transactions;
verifying player identity and account ownership;
complying with licensing conditions and legal obligations;
preventing fraud, money laundering and other prohibited activities;
responding to customer enquiries and resolving technical issues;
improving website functionality, platform security and player experience;
sending promotional communications where consent has been provided.

Promotional Communications

Players who choose to receive marketing communications may be informed about welcome offers, exclusive promotions, tournaments, new game releases and other casino-related updates available through BlackPokies Casino.

Marketing preferences can be changed at any time through the player's account settings, by selecting the unsubscribe option included in promotional emails or by contacting customer support. Essential notifications relating to account security, verification and financial transactions may still be delivered when required.

BlackPokies Casino does not sell or lease personal information to third parties.

However, personal information may be shared where necessary with:

payment processing providers;
identity verification and compliance partners;
fraud prevention and cybersecurity providers;
cloud hosting and technology infrastructure providers;
customer support software providers;
affiliated companies supporting casino operations;
regulatory authorities, courts or law enforcement agencies where disclosure is required under applicable legislation.

All authorised service providers are expected to process personal information in accordance with appropriate confidentiality and data security standards.

Data Security

BlackPokies Casino applies administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse or accidental loss.

Although recognised security technologies are used throughout the platform, no internet-based service can guarantee absolute protection against every possible security risk. Players are encouraged to maintain strong passwords, keep login credentials confidential and report any suspected unauthorised account activity immediately.

Data Retention

Personal information is retained only for as long as necessary to operate our services, comply with regulatory obligations, prevent fraudulent activity and resolve disputes.

Certain information may continue to be retained after account closure where required by gambling regulations, taxation legislation, anti-money laundering requirements or other applicable legal obligations.

Cookies

BlackPokies Casino uses cookies and similar technologies to improve website performance and enhance the user experience.

Cookies may be used to:

maintain secure login sessions;
remember player preferences and settings;
analyse website traffic and visitor behaviour;
optimise website functionality;
personalise content and promotional offers where permitted.

Players may configure their browser settings to block or remove cookies at any time. Please note that disabling cookies may affect the performance of certain website features.

Your Privacy Rights

Subject to the privacy laws applicable in your jurisdiction, you may have the right to:

access the personal information held about you;
request corrections to inaccurate or incomplete information;
request deletion of personal data where legally permitted;
object to or restrict specific processing activities;
withdraw consent for marketing communications;
request a copy of your personal information where applicable.

For security purposes, BlackPokies Casino may request identity verification before responding to privacy-related requests.

Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact the BlackPokies Casino Customer Support team for further assistance.

Where permitted by applicable law, you may also submit a complaint to the appropriate privacy or data protection authority if you believe your personal information has not been processed in accordance with relevant legal requirements.